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Setting up your email

 Before we get down to the how-to-set-up-your-email part, let's go through some basics on how emails work. This is a very basic tutorial to understand incoming and outgoing mail servers.

For this tutorial we will assume that you have hosting with o5. NBNBNB - o5 is not an ISP, so you need those details as well.

What is an ISP?

An ISP is your Internet Service Provider - you are paying someone a monthly fee to have Internet access, either MTN, Vodacom, Telkom, Neotel, @lantic or someone else.

o5 does not give you access to the internet - we only host your website. ISP's give you access to the internet.

Scenario 1 - Your ISP is TelkomSA

See the image below. With Telkom as your ISP you can send and receive mails through your hosting mail servers. You will also have maybe one or two email addresses eg you@telkomsa.net - these have nothing to do with o5.

With your hosting package we offer you at least 10 email addresses - you@yourdomain.com - so whatever your domain name or URL is - www.mydomain.com or www.yourdomain.co.za - you can have 10 email addresses@yourdomain.com.

These are the addresses we setup on our servers, not the telkom ones. So you will be following the instructions after making your choice of which mail program you are using and do the setup. Then - it works as follows

Your pc will send mails to the o5server. The server will then forward that mail to your clients' server. Their pc will connect to their server and retrieve the mails sent to them. When they send mails, the process is reversed, and your pc will connect to your server to retrieve mails.

Problems occurring when this scenario is applicable:

If you have issues sending and/or receiving - you need to contact o5webdesign.

NOTE : if the mails work correctly up to our server and the issue is on your pc, you will need to resolve it yourself or get an IT technician to help you, as we cannot access and see your pc.

So both incoming and outgoing mail server will be o5's - mail.yourdomain.com (where yourdomain is YOUR domain name).

Scenario 2 - Your ISP is anyone else

We know of only Telkom that allows the above integration. The other ISP's like MTN, Vodacom and so on force you to use their outgoing mail servers.

This in order for you to use the bandwidth allocated by them. Therefore you will use our incoming mail server - mail.yourdomain.com (where yourdomain is YOUR domain name) and their outgoing SMTP mail server - see the bottom of the page for a list. (the list might not be up to date however - if unsure, please ask your ISP for their SMTP outgoing mail server).

Then it works as follows :-

All mails you send will go to your ISP's server which will route it from there to your clients' server whose pc's will connect with their servers and retrieve mails. 

All mails sent by your clients will be routed from their servers to o5's server where your pc will connect to retrieve those mails.

Problems occurring if this scenario is applicable:

If you can send and not receive - you must contact o5.

If you can receive but not send - you need to contact your ISP. They will most likely tell you to contact your hosting company, which is not true, as your outgoing mail server will be smtp.yourISP.com - where your ISP is your ISP. So o5 cannot assist you, your ISP must.

NOTE - if the mails work correctly up to our server and the issue is on your pc, you will need to resolve it yourself or get an IT technician to help you, as we cannot access and see your pc.

Scenario 3 - We have branded your email through Rocketseed.

This scenario is solely for email branding purposes - if you are unsure what this is, please contact Riaan. If you have branded email with Rocketseed, they will contact you for the initial setup.

 If you have issues thereafter with receiving but not being able to send - you need to contact Rocketseed on Support: +27 861 102 491 and After hours: +27 861 102 491 for help with the setup. The scenario works as follows :
 

All mails you send will go to Rocketseed's server, where branding takes place and which will route it from there to your clients' server whose pc's will connect with their servers and retrieve mails. 

All mails sent by your clients will be routed from their servers to o5's server where your pc will connect to retrieve those mails.

Problems occurring if this scenario is applicable:

If you can send and not receive - you must contact o5webdesign.

If you can receive but not send - you need to contact Rocketseed. Once again - if the mails work correctly up to our server and the issue is on your pc, you will need to resolve it yourself or get an IT technician to help you, as we cannot access and see your pc.

Note - looking at the above scenarios you can clearly see that mails sent may not always be delivered immediately as different servers in different centres are involved, so there might be time delays when sending or receiving emails. 

This is normal, and part of the "fun" of being on the Internet.

NBNBNB: It is not advisable to use your webmail directly on the server on a permanent basis. The server auto clears at least once a month, so the only backups of your emails will be current for only one month. Once you download our email from the server onto your pc, you need to ensure you backup your emails on a regular basis (advisable is every 2 weeks) to ensure you have backups of your emails. If you don't use an email program like Outook or Outlook Express, you need to use an online program like gmail to ensure you can keep record of all your emails.

And now, you are ready to setup your email on your pc:

 

Click one to choose which email setup you would like to see:-

 

1.     Setup Microsoft Outlook Express

2.     Setup Microsoft Outlook 2003

3.     Setup Microsoft Outlook 2007

4.     Setup Entourage for Apple Mac

5.     Setup Email in Windows Vista 

6.     Setup Windows Live Mail in Windows 7

 

 NBNBNBNBNB - Outgoing mail server (SMTP)  if your Internet Service Provider (ISP) IS Telkom - you can use the same as the incoming mail server. If it IS NOT TELKOM, you need to contact your ISP to get the correct outgoing SMTP mail server. o5webdesign is NOT an ISP.

 

CLICK HERE for a FREE SMTP Server List